Thank a team member

Did someone make your visit extra special?

Whether they went above and beyond to help you find the perfect seats, made choosing a drink at the bar easy, served your ice cream with a smile, or simply made you feel welcome we would love to hear about it.

Our team works hard to make every visit memorable, and your kind words mean a lot.

Tell us who made a difference

Use the form below to share your thanks with a member of our team. Tell us who they were, what they did, and why it made your visit special.

Your feedback really does make a difference.

Every message we receive is shared with our team and is also considered as part of our Annual Staff Awards, held every Christmas. So if someone made you smile, went the extra mile or gave you an experience worth remembering, this is your chance to give them the recognition they deserve.

Not sure of their name? Don't worry — tell us what you remember about them, where you met them and when you visited, and we'll do our best to identify them.

Thank you for taking the time to say thank you.