Ticket Sales Terms and Conditions
These terms and conditions apply to all tickets purchased from The Barn or provided as house tickets or complimentary tickets.
These terms and conditions do not and shall not affect your statutory rights as a consumer.
The Barn offers tickets for sale and issues tickets on its own behalf and on behalf of external promoters and organisers.
All tickets are non-refundable and we reserve the right to change timings/the programme/artists without notice.
Tickets purchased are for personal use only. The purchaser may not re-sell, transfer or combine (or seek to re-sell, transfer or combine) tickets for commercial gain or profit. To do so could result in your tickets being cancelled without refund. If we suspect that your ticket has been purchased fraudulently we may cancel your booking. Any ticket that has been resold in such a manner shall become void and the ticket holder may be refused entry. The Barn will not be held responsible for any tickets purchased through unauthorised methods.
A valid ticket must be produced to get into an event. Removing any part of, altering or defacing the ticket may invalidate your ticket. Photocopies are not accepted.
We are not responsible for any ticket that is lost, stolen or destroyed. Duplicates may be issued at the discretion of The Barn and a reasonable administration charge may be levied.
The price of the ticket shall be the price set at the time we accept your order is made.
Fees are payable for the purchase of the ticket. A booking fee of 7% is applied to every order. This amount goes towards payment processing fees, maintenance of our ticket system and marketing our events. Tickets can be provided as e-tickets, or physical printed tickets for some events. Physical printed tickets may be chargeable to cover delivery costs.
If you are purchasing a ticket using a concession you will need to bring proof of identity and concession entitlement to the venue to gain entry.
Your tickets may be sent via email or will be posted to the billing address of the debit/credit card holder. In certain circumstances it may be necessary to collect your tickets from the venue. If you are collecting your tickets from the venue, please bring your acknowledgement of order and the credit/debit card used to make the order with you.
Restrictions may apply to some tickets. Certain events may not be appropriate for children and an age restriction will apply. Please note that where age restrictions apply we may refuse entry to anyone who is, or appears to be, under the applicable age.
CANCELLATION, POSTPONEMENT, RESCHEDULE
Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of event. Where an event is cancelled or rescheduled (subject to below) by The Barn or the promoter, or due to circumstances beyond our control, or where there is a material change to the programme of the event, you may be entitled to claim a refund from us.
A ‘material’ change is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket could reasonably expect. The use of understudies in a performance shall not be a material change. For comedy events, acts including headline acts may be subject to change due to TV filming commitments, therefore acts advertised may change before the event.
Where a refund is sought due to cancellation, rescheduling or a significant change to the event, the refund will equal the face value of the ticket but exclude the booking fee or delivery fee and additional items including charitable donations and any Refund Protection scheme you may have purchased.
If an event is postponed your ticket will be valid for the rescheduled date. If you are unable to attend the rescheduled date you can obtain a refund of the face value of the ticket. In order to claim your refund, please apply in writing via email to firstname.lastname@example.org. You must inform The Barn within 7 days of the date of notification of the cancelled / postponed event. Unless this paragraph applies, tickets cannot be exchanged or refunded after purchase. In the event of a refund you will not be refunded the booking fee.
Refunds shall only be made to the person who purchased the tickets using the same method as was used to purchase the tickets. We can only refund the card that was originally used to pay. If your account is closed or you've had a replacement card and the refund still isn't appearing in your account after 5-7 working days, please contact us.
Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Liability for the cancellation or rescheduling of an event, or for material changes to an event, will be limited to the refund as set out above.
No refunds will be offered to customers who are refused entry or ejected from the venue on account of late arrival, being or appearing to be under age, declining to be searched, abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings.
Admission to an event is subject to the regulations and license of the The Barn. You will need to comply with health and safety rules, age restrictions and any security requirements. The Barn has the right to refuse admission or eject you in certain circumstances and where we consider a ticket holder’s behaviour may affect others’ enjoyment of the performance. This includes if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings.
Please ensure you arrive on time. Whilst every effort will be made to admit latecomers at a suitable break in the event, admission cannot always be guaranteed.
If a customer experiences any problems with their seating or enjoyment prior to or during the event, the customer must inform our staff immediately as issues cannot always be resolved after the event.
The right to refuse admission to an event is reserved by the promoter and/or event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion and may from time to time carry out security searches.
The unauthorised use of photographic and recording equipment is prohibited unless expicity mentioned at the start of a performance and any recordings may be destroyed.
By attending an event, you consent to filming and sound recording of the audience by the act or The Barn for marketing purposes.
Ticket holders may only leave and re-enter the venue during an event at the discretion of the Front of House staff of the performance. Otherwise, there will be no re-admission or pass-outs of any kind.
For all performances we advise that under 14s are accompanied by an adult (18+). Where an event has a specific age restriction (e.g. over 18s only) then this regulation takes precedence. Please note that The Barn cannot be held responsible for your children if unaccompanied by an adult. Parents are advised to check age guidelines in advance as not all performances are suitable for children. Age guidance will be published online and in brochures wherever possible. Parental discretion applies to all events. Generally, Under 2s are not permitted to any performance or event.
We appreciate audience members may wish to stand or dance during a performance. Please consider this when booking your tickets for an event. Front row seats may have standing and dancing in front of them. The Barn will make the final decision whether this is appropriate dependent on the type of event. However, please be aware that the venue standing/dancing policy may be overruled on the day of the performance by the performance's promoter.